Terms of Service

These Terms govern your purchase and your use of this site. Placing an order means you agree to them.

Who can order

You must be at least 18. By ordering you confirm that what you give us is accurate, including any name you ask us to put on a certificate, and that you are entitled to use it.

Orders and payment

• Prices are in US dollars and are processed by Stripe. We never see or hold your full card number.
• A title pack is $59.95, or $119.95 for the couple pack. Optional additions are a larger dedication at $160 or $300, and printing at $30. The total you see before you pay is the total you are charged.
• The price is always calculated on our server from the options you picked, and never from a figure your browser sends us.
• Your order is confirmed when payment succeeds and your certificate reaches you by email.
• We may refuse or cancel an order and refund it in full if it appears fraudulent or cannot be fulfilled.
• If something is wrong, please write to us before disputing the charge with your bank. Our refund policy is generous and we would much rather simply fix it. We may decline future orders from someone who raises a chargeback without contacting us first.

Delivery

The certificate is emailed as a PDF within minutes of purchase. A printed piece is produced and shipped within the United States. See Shipping and Delivery.

Refunds

In short: your title and certificate are refunded in full for 30 days, for any reason or none. A printed piece is refunded in full if you tell us before it ships, and is not refundable once shipped because it carries your name, unless it arrives damaged, incorrect or not as described. The full version is at Returns and Refunds, and it governs.

The name you ask us to print

You may only ask us to print a name you are entitled to use: your own, or one you are giving as a gift with that person's agreement. Do not order a certificate naming a real person in order to mock, defame, harass or impersonate them. We may refuse a name we think is offensive, defamatory or likely to mislead, and if we refuse one we refund the order in full.

Our work, and yours

The Casa do Padrão name, the sphere, the certificate design, the maps we draw and the writing on this site are ours, and may not be reproduced or resold without permission. Your certificate is for your own personal use, which includes printing it, framing it and giving it away, and does not include selling copies of it.

Two things on this site are not ours and are used under their licenses: the coast geometry comes from OpenStreetMap contributors under the ODbL, and the country outline from Natural Earth, which is public domain. Both are credited in the footer, and the first of those credits is a license term rather than a courtesy.

Ideas you send us

We are glad of suggestions and we read them. Please do not send us anything confidential, or anything you expect to be paid for. Anything you send unsolicited is sent on a non confidential basis and you give us a free, perpetual, worldwide license to use it, with no obligation to credit or pay you. If you want to keep an idea, keep it.

Using the site

Please do not try to break into this site or interfere with it, copy it in bulk, use it to send unsolicited messages, or order under a false identity or with a payment method that is not yours. We may cancel any order and refuse further service if you do.

No warranties

THE SITE, THE CERTIFICATE AND EVERYTHING ELSE WE PROVIDE ARE OFFERED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW WE DISCLAIM THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON INFRINGEMENT.

We do not promise the site will be uninterrupted, secure or free of errors. None of this limits the specific promises we do make in our refund policy, which we will honor, and none of it takes away a right the law where you live gives you and does not let us exclude.

Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE OR ANY ORDER WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID US FOR THE ORDER GIVING RISE TO THE CLAIM.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, REVENUE, DATA, GOODWILL OR OPPORTUNITY, WHATEVER THE LEGAL THEORY AND WHETHER OR NOT WE WERE TOLD SUCH DAMAGES WERE POSSIBLE.

Some states do not allow those exclusions, so parts of the two paragraphs above may not apply to you, and in that case our liability is limited as far as the law allows. These limits are a fundamental part of the bargain between us and they survive even if a limited remedy is found to have failed of its essential purpose.

Indemnification

You agree to indemnify and hold harmless Casa do Padrão and its owners, officers, employees and suppliers against any claim, loss, liability or expense, including reasonable legal fees, arising out of your breach of these Terms, your misuse of the site, your breach of any law, or your infringement of anyone else's rights, including a claim brought by a person whose name you asked us to print.

Disputes, arbitration and class action waiver

Talk to us first. Nearly everything is easier to fix by email. Before starting arbitration, send a short description of the problem and what you would like done about it to hello@casadopadrao.com, and give us 30 days to answer. We agree to do the same before bringing any claim against you.

Binding arbitration. If that does not settle it, you and Casa do Padrão agree that any dispute arising out of or relating to these Terms, the site, an order or our products, on any legal theory, will be resolved by final and binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. One arbitrator decides. It may be held on written submissions, by telephone or video, or in person in the county where you live, whichever you prefer. The arbitrator may award anything a court could award you individually, and the award may be entered as a judgment in any court with jurisdiction. The Federal Arbitration Act governs this section.

CLASS ACTION WAIVER. YOU AND Casa do Padrão EACH AGREE TO BRING CLAIMS AGAINST THE OTHER ONLY INDIVIDUALLY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any representative proceeding. If this waiver is unenforceable as to a particular claim or a particular request for relief, that claim or request alone is severed and heard in court, and the rest of this section still applies.

JURY TRIAL WAIVER. IF A DISPUTE PROCEEDS IN COURT RATHER THAN ARBITRATION, YOU AND Casa do Padrão EACH WAIVE ANY RIGHT TO A TRIAL BY JURY.

How to opt out. You do not have to agree to arbitration. Email hello@casadopadrao.com with the subject line "Arbitration opt out" within 30 days of your first order, telling us your name, the email address you ordered with and your order number. That is the whole process. It changes nothing else: your order, your certificate and your refund rights are identical, and we will not treat you differently for it. If you opt out, the rest of these Terms still apply, including the governing law below.

Small claims. Either of us may instead bring an individual claim in small claims court if it qualifies there. This section does not close that door.

Costs. The AAA Consumer Arbitration Rules decide who pays the filing and arbitrator fees, and under those rules most of the cost of a consumer arbitration falls on us. Otherwise each of us pays our own legal costs, unless the arbitrator or a statute says otherwise.

Time limit. So far as the law allows, any claim relating to these Terms or to an order must be brought within one year of when it arose.

Changes. If we change this section, the change does not apply to a dispute we already knew about, and you may reject it by emailing us within 30 days of the date at the top of this page.

Governing law

These Terms, and any dispute between us, are governed by the law of the United States and of the state in which Casa do Padrão is established, and by the Federal Arbitration Act where it applies. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Other terms

• Links elsewhere. Where we link to another site, such as our payment processor, it has its own terms and privacy practices and we are not responsible for them.
• Email is writing. We do business by email, and you agree that our emails, your order confirmation and this page satisfy any requirement that something be in writing.
• Things outside our control. We are not liable for a delay or failure caused by something outside our reasonable control, such as a shipping disruption, a supplier failure, a payment or hosting outage, a natural event or an act of government.
• Severability. If a provision is unenforceable it is narrowed just enough to be enforceable, or removed, and the rest stands.
• No waiver. Not enforcing something once does not give up the right to enforce it later.
• Assignment. You may not transfer these Terms. We may transfer them to a successor if the business is sold or reorganized.
• Entire agreement. These Terms and the policies they link to are the whole agreement between us about the site and your order.

Changes, and how to reach us

We may update these Terms. The date at the top is the current version, and a material change applies only to orders placed after it is posted. Questions go to hello@casadopadrao.com.